How can I get in touch?
Contact us if you've got a question, a problem, or need to report your card lost or stolen.
You can top-up your Tesco Travel Money Prepaid MasterCard® by using our online top-up facility.

Contact our Customer Service Team
For any queries on an existing Tesco Travel Money Card contact the customer service team on the number below:
Customer services : +44 (0) 207 127 0027.
Lines are open 24 hours a day, 7 days a week, or Write to us at:
- Newcastle Building Society,
Portland House,
New Bridge Street,
Newcastle Upon Tyne,
Tyne and Wear, NE1 8AL
Report a lost or stolen card
Telephone +44(0) 207 127 0009 immediately.
Lines are open 24 hours a day, 7 days a week.
Contact us using Textphone or Typetalk Call the textphone service on 0870 154 1192 or by requesting typetalk on 18001 0845 604 0409.